Help articles

Step-by-step guides for common problems. If you can't find what you need, email us and we'll help.

• How to fix no sound in Windows 11This guide helps Windows 11 users who cannot hear any sound from their PC to find and fix the most common causes.
• Share a file or folder securely in OneDrive or SharePointSharing a link is safer and tidier than emailing attachments. Here's how to share so only the right people can open it.
• Fix a PC that's running slowlyA slow PC usually has too much running at startup, a full disk, or pending updates — these steps speed it up without spending anything.
• Recover an unsaved or earlier version of a documentClosed a document without saving, or need yesterday's version back? Office and OneDrive keep copies you can usually restore.
• Fix Windows updates that won't installUpdates that fail or get stuck can usually be fixed with a restart and the built-in troubleshooter — here's the safe order.
• Fix not being able to share your screen in TeamsIf 'Share' is greyed out or others can't see your screen, it's usually a permission or app glitch — these steps fix it.
• Speed up slow Wi-Fi in the officeIf office Wi-Fi is slow or drops, a few practical checks often help before you need new equipment.