Last updated 8 October 2026
Cloud4Sure Hub is an internal tool operated by Cloud4Sure to provide IT support to its customers. Cloud4Sure is responsible for the information held in it.
Only to provide and manage IT support for our customers, and to keep the application secure. We do not sell this information or use it for advertising. We only share it with the service providers that help us run our support service (such as the AI processing of support emails described below), or where the law requires it.
Emails sent to our support address are stored as support tickets. To help answer them, the text of a support email may be processed by Anthropic's Claude AI service, which suggests troubleshooting steps and writes general help articles. Anthropic doesn't use this data to train its models. Help articles never include names or details that identify a person or business, and anything involving security, accounts or billing is handled by a member of our team.
When connected, the application reads customer records from QuickBooks. It never changes anything in QuickBooks. The keys that allow access are stored encrypted. Disconnecting QuickBooks stops all further access; customer details already imported stay in the application until deleted.
Customer information is kept while we provide support to that customer and deleted when it is no longer needed. Database backups are kept for 14 days.
Under UK data protection law you can ask to see, correct or delete information we hold about you. Contact us at the address below. If you're unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Privacy questions or requests: supportdesk@cloud4sure.co.uk