/* Layout: fixed left rail of views; main column = summary strip, then work panels. Auth pages use a single centred card. */
:root{
  --bg:#f3f5f6; --surface:#ffffff; --surface-2:#eaeef0; --line:#d9dfe2;
  --fg:#16222a; --muted:#5b6b75; --accent:#0f6e7a; --accent-soft:#d9eef0; --accent-fg:#ffffff;
  --ok:#1f7a4d; --ok-soft:#dcf1e5; --warn:#a15c00; --warn-soft:#fbecd3; --bad:#b4232a; --bad-soft:#f8dcdd;
  --info:#3c55b0; --info-soft:#e1e6f8;
  --font-body:system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --font-mono:ui-monospace, "SF Mono", "Cascadia Mono", Menlo, Consolas, monospace;
  --radius:12px;
  --shadow:0 1px 2px rgba(17,28,45,.05), 0 4px 16px rgba(17,28,45,.05);
  /* the nav rail is the ink surface in both themes */
  --rail-bg:#141a24; --rail-2:#1f2836; --rail-fg:#c7d0de; --rail-faint:#7c889b; --rail-active:#ffffff; --rail-line:#273246;
  color-scheme:light;
}
@media (prefers-color-scheme: dark){ :root{
  --bg:#0f1619; --surface:#162026; --surface-2:#1d2a31; --line:#2a3a42;
  --fg:#e3ecef; --muted:#93a5ae; --accent:#4fb8c4; --accent-soft:#183a40; --accent-fg:#06262a;
  --ok:#5cc98f; --ok-soft:#173326; --warn:#f0b04f; --warn-soft:#3a2b12; --bad:#f07479; --bad-soft:#3d1a1c;
  --info:#8fa4f0; --info-soft:#1f2747;
  --shadow:0 1px 2px rgba(0,0,0,.45), 0 8px 22px rgba(0,0,0,.32); color-scheme:dark;
}}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--fg);font-family:var(--font-body);font-size:14px;line-height:1.5}
a{color:var(--accent)}
button,input,select,textarea{font:inherit;color:inherit}
h1{font-size:28px;font-weight:700;letter-spacing:-.02em;margin:0 0 4px;text-wrap:balance}
h2{font-size:17px;font-weight:650;margin:0}
.sub{color:var(--muted);margin:0 0 22px}
.muted{color:var(--muted)}
.mono{font-family:var(--font-mono);font-size:12.5px}

/* App shell */
.app{display:grid;grid-template-columns:220px 1fr;min-height:100%}
.rail{background:var(--rail-bg);color:var(--rail-fg);padding:16px 12px;display:flex;flex-direction:column;gap:2px;position:sticky;top:0;height:100vh;overflow:auto}
.brand{display:flex;align-items:center;gap:10px;padding:6px 8px 14px}
.brand .logo{width:30px;height:30px;border-radius:9px;background:linear-gradient(135deg,var(--accent),#2bb3c2);color:#fff;display:grid;place-items:center;font-weight:750;font-size:13px;flex:none}
.brand .bn{font-weight:750;font-size:16px;color:#fff;letter-spacing:-.02em;line-height:1.05;display:flex;flex-direction:column}
.brand .bn small{font-weight:600;font-size:9.5px;color:var(--rail-faint);letter-spacing:.16em;text-transform:uppercase;margin-top:3px}
.nav{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 11px;border-radius:8px;text-decoration:none;font-weight:500;font-size:13.5px;color:var(--rail-fg);border-left:3px solid transparent}
.nav:hover{background:var(--rail-2);color:#fff}
.nav[aria-current="page"]{background:var(--rail-2);color:#fff;font-weight:650;border-left-color:var(--accent)}
.nav[aria-disabled="true"]{opacity:.55;cursor:default}
.nav .soon{font-size:9.5px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--rail-faint);border:1px solid var(--rail-line);border-radius:20px;padding:1px 6px}
.rail-label{font-size:10px;font-weight:700;letter-spacing:.11em;text-transform:uppercase;color:var(--rail-faint);padding:13px 11px 5px}
.rail-group{display:flex;flex-direction:column;gap:2px}
.nav-top{margin:8px 0}
.device-search{display:flex;gap:8px;margin:0 0 16px;max-width:540px}
.device-search input[type=search]{flex:1}
.remote-icons{white-space:nowrap}
.ricon{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border:1px solid var(--line);border-radius:7px;color:var(--fg);text-decoration:none;margin-right:4px;background:var(--surface)}
.ricon:hover{border-color:var(--accent);background:var(--surface-2)}
.ricon.mesh{color:#2d7ff9}
.ricon.st{color:#e8663d}
.ricon.term{color:#3aa675}
.ricon.disabled{color:var(--muted);opacity:.4;cursor:default}
.ricon.disabled:hover{border-color:var(--line);background:var(--surface)}
summary.rail-label{cursor:pointer;list-style:none;display:flex;align-items:center;justify-content:space-between;user-select:none}
summary.rail-label::-webkit-details-marker{display:none}
summary.rail-label::after{content:"\203A";font-size:13px;line-height:1;color:var(--rail-faint);transition:transform .15s}
.rail-group[open]>summary.rail-label::after{transform:rotate(90deg)}
summary.rail-label:hover{color:var(--rail-fg)}
.nav.sub{padding:0 11px 0 26px;font-size:12.5px;line-height:1.5;color:var(--rail-faint);border-left:none}
.nav.sub:hover,.nav.sub[aria-current="page"]{color:#fff;background:var(--rail-2)}
a.rail-link{display:block;text-decoration:none;cursor:pointer}
a.rail-link:hover{color:var(--fg)}
a.rail-link[aria-current="page"]{color:var(--accent)}
.me{margin-top:auto;border-top:1px solid var(--rail-line);padding:12px 11px 2px;display:grid;gap:5px;font-size:13px;color:var(--rail-faint)}
.me .who{font-weight:600;color:#fff}
.me .muted,.me a{color:var(--rail-faint)}
.me .linkbtn{color:var(--rail-fg)}
.linkbtn{background:none;border:0;padding:0;color:var(--accent);cursor:pointer;font-weight:500;text-align:left}
.linkbtn:hover{text-decoration:underline}
main{padding-block:28px 60px;padding-inline:32px;min-width:0;max-width:1180px}

/* Panels */
.strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:24px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:15px 17px;display:grid;gap:3px;box-shadow:var(--shadow)}
.stat .k{font-size:12px;color:var(--muted);font-weight:500}
.stat .v{font-size:28px;font-weight:750;font-variant-numeric:tabular-nums;letter-spacing:-.02em}
.stat .n{font-size:12px;color:var(--muted)}
.grid2{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr);gap:22px;align-items:start}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);min-width:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top:22px}
.panel-h{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 16px;border-bottom:1px solid var(--line);flex-wrap:wrap}
/* Collapsible panels: make it obvious they open — a clear "Open ▾ / Close ▴" pill on the right of the header. */
details.panel>summary{cursor:pointer;list-style:none;user-select:none}
details.panel>summary::-webkit-details-marker{display:none}
details.panel>summary::after{content:"Open \25BE";margin-left:auto;padding:5px 12px;border-radius:999px;background:var(--accent-soft);color:var(--accent);font-size:13px;font-weight:650;white-space:nowrap}
details.panel[open]>summary::after{content:"Close \25B4"}
details.panel:not([open])>summary{border-bottom:0}
details.panel>summary:hover::after{background:var(--accent);color:var(--accent-fg)}
.panel-h .hint{font-size:12px;color:var(--muted)}
.panel-b{padding:16px}
.empty{padding:22px 16px;color:var(--muted)}
.empty strong{display:block;color:var(--fg);margin-bottom:2px}
.feed{list-style:none;margin:0;padding:0}
.feed li{display:grid;grid-template-columns:1fr auto;gap:2px 12px;padding:10px 16px;border-bottom:1px solid var(--line);font-size:13px}
.feed li:last-child{border-bottom:0}
.feed time{font-family:var(--font-mono);font-size:12px;color:var(--muted);white-space:nowrap}

/* Tables */
.tbl-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:13px}
th{text-align:left;font-weight:600;font-size:11.5px;letter-spacing:.05em;text-transform:uppercase;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:10px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
tr:last-child td{border-bottom:0}
td .rowlink{font-weight:600;color:var(--fg);text-decoration:none}
td .rowlink:hover{color:var(--accent);text-decoration:underline}
.small{font-size:12px}
.row-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.row-actions form{margin:0}

/* Pills */
.pill{display:inline-flex;align-items:center;font-size:11.5px;font-weight:600;border-radius:99px;padding:2px 9px;white-space:nowrap}
.pill.ok{background:var(--ok-soft);color:var(--ok)} .pill.warn{background:var(--warn-soft);color:var(--warn)}
.pill.bad{background:var(--bad-soft);color:var(--bad)} .pill.info{background:var(--info-soft);color:var(--info)}
.pill.neutral{background:var(--surface-2);color:var(--muted)}

/* Buttons and forms */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:8px 14px;font-size:13px;font-weight:550;cursor:pointer;text-decoration:none;color:var(--fg)}
.btn:hover{border-color:var(--accent);color:var(--accent)}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-fg)}
.btn.primary:hover{filter:brightness(1.08);color:var(--accent-fg)}
.btn.danger:hover{border-color:var(--bad);color:var(--bad)}
.btn.block{width:100%;padding:10px 14px;font-size:14px}
.sso-or{text-align:center;margin:14px 0 8px}
.btn:focus-visible,.nav:focus-visible,.tab:focus-visible,.linkbtn:focus-visible,a:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.field{display:grid;gap:5px}
.field label{font-weight:600;font-size:13px}
.field .help{font-size:12px;color:var(--muted)}
input[type=text],input[type=email],input[type=password],input[type=tel],select,textarea{width:100%;border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:9px 11px}
textarea{min-height:90px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:0;border-color:var(--accent)}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.form-grid .wide{grid-column:1 / -1}
.form-section{font-size:11.5px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);grid-column:1 / -1;padding-top:8px;border-top:1px solid var(--line)}
.form-actions{display:flex;gap:10px;margin-top:20px;flex-wrap:wrap}
.inline-form{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,1.4fr) minmax(0,.8fr) auto;gap:10px;align-items:end}
.alert{border-radius:8px;padding:10px 14px;font-size:13px;margin-bottom:16px}
.alert.error{background:var(--bad-soft);color:var(--bad)}
.alert.ok{background:var(--ok-soft);color:var(--ok)}
.alert.info{background:var(--info-soft);color:var(--info)}
.linkbox{display:flex;gap:8px;align-items:center;flex-wrap:wrap;background:var(--surface-2);border-radius:8px;padding:10px 12px;margin-top:8px}
.linkbox code{font-family:var(--font-mono);font-size:12px;word-break:break-all;flex:1;min-width:0}

/* Customer page */
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.back{font-size:13px;font-weight:600;text-decoration:none}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow-x:auto}
.tab{border-bottom:2px solid transparent;padding:9px 12px;font-weight:500;color:var(--muted);text-decoration:none;white-space:nowrap}
.tab[aria-current="page"]{color:var(--accent);border-bottom-color:var(--accent);font-weight:650}
.kv{display:grid;grid-template-columns:160px 1fr;gap:8px 16px;margin:0}
.kv dt{color:var(--muted);font-size:13px}
.kv dd{margin:0;min-width:0;overflow-wrap:anywhere}
.notes{white-space:pre-wrap}
.notes .tx-ai{color:var(--accent)}
.notes .tx-user{color:var(--info);font-weight:600}

/* Sign-in pages */
.auth{min-height:100%;display:grid;place-items:center;padding-block:32px;padding-inline:16px}
.auth-card{width:100%;max-width:420px;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:28px;box-shadow:var(--shadow)}
.auth-card.wide{max-width:520px}
.auth-brand{font-weight:750;font-size:15px;margin-bottom:22px;color:var(--accent)}
.auth-card h1{font-size:22px;margin-bottom:6px}
.auth-card form{display:grid;gap:16px;margin-top:18px}
.code-input{font-family:var(--font-mono);font-size:22px !important;letter-spacing:.3em;text-align:center}
.qr{background:#ffffff;border-radius:10px;padding:10px;width:220px;max-width:100%;margin:16px auto 8px}
.qr svg{display:block;width:100%;height:auto}
.secret{font-family:var(--font-mono);font-size:13px;text-align:center;background:var(--surface-2);border-radius:6px;padding:8px;word-break:break-all}
.steps{margin:14px 0 0;padding-left:20px;display:grid;gap:6px}
.codes{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;list-style:none;padding:14px;margin:16px 0;background:var(--surface-2);border-radius:8px;font-family:var(--font-mono);font-size:14px;text-align:center}

@media (max-width:960px){
  .grid2{grid-template-columns:1fr}
  .strip{grid-template-columns:repeat(2,minmax(0,1fr))}
  .inline-form{grid-template-columns:1fr 1fr}
}
@media (max-width:760px){
  .app{grid-template-columns:1fr}
  .rail{position:sticky;top:env(safe-area-inset-top, 0px);height:auto;flex-direction:row;align-items:center;overflow-x:auto;padding:10px 16px;border-right:0;border-bottom:1px solid var(--line);z-index:5}
  .brand{padding:0 10px 0 0;font-size:16px;white-space:nowrap}
  .brand small,.rail-label,.nav .soon{display:none}
  .nav{white-space:nowrap;flex:none}
  .me{margin:0 0 0 auto;border:0;padding:0;display:flex;align-items:center}
  .me .who,.me .role{display:none}
  main{padding-inline:16px}
  h1{font-size:24px}
  .form-grid,.inline-form{grid-template-columns:1fr}
  .kv{grid-template-columns:1fr;gap:2px}
  .kv dd{margin-bottom:10px}
}
.code-cell{width:7.5em !important;font-family:var(--font-mono);text-transform:uppercase}
.error-text{color:var(--bad);margin-top:4px}
.form-actions form{margin:0}
input[readonly],textarea[readonly]{background:var(--surface-2);color:var(--muted)}
input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent)}
.legal h1{font-size:24px}
.legal h2{margin-top:22px;margin-bottom:6px}
.legal p,.legal li{max-width:65ch}
.legal ul{padding-left:20px;display:grid;gap:4px}
.page-actions{margin:0 0 16px}
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.filters select{width:auto;min-width:180px}
.chips{display:flex;gap:6px}
.chip{border:1px solid var(--line);background:var(--surface);border-radius:99px;padding:5px 12px;font-size:12.5px;font-weight:550;text-decoration:none;color:var(--fg)}
.chip.on{background:var(--accent);border-color:var(--accent);color:var(--accent-fg)}
.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.stack{display:grid;gap:22px;min-width:0}
.stack .panel + .panel{margin-top:0}
.form-stack{display:grid;gap:14px}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{padding:12px 16px;border-bottom:1px solid var(--line);display:grid;gap:4px}
.timeline li:last-child{border-bottom:0}
.timeline .ev-meta{font-size:12px;color:var(--muted)}
.timeline .ev-meta strong{color:var(--fg);font-weight:600}
.timeline .ev-meta time{font-family:var(--font-mono);margin-left:6px}
.timeline .ev-status,.timeline .ev-assign,.timeline .ev-system{background:var(--surface-2)}
.timeline .ev-status .ev-body,.timeline .ev-assign .ev-body,.timeline .ev-system .ev-body{font-size:13px;color:var(--muted)}
.nav .count{font-family:var(--font-mono);font-size:11px;background:var(--bad);color:#fff;border-radius:99px;padding:1px 7px}
.ticket-list{list-style:none;margin:0;padding:0}
.ticket-list li{display:grid;grid-template-columns:4px 1fr;border-bottom:1px solid var(--line)}
.ticket-list li:last-child{border-bottom:0}
.ticket-list .sev{background:var(--line)}
.ticket-list .sev.urgent{background:var(--bad)} .ticket-list .sev.high{background:var(--warn)}
.ticket-list .tl-b{padding:11px 16px;display:grid;gap:3px;min-width:0}
.ticket-list a{font-weight:600;color:var(--fg);text-decoration:none}
.ticket-list a:hover{color:var(--accent);text-decoration:underline}
.kv-cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}
.small-v{font-size:22px !important}
@media (max-width:960px){.kv-cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
.timeline .ev-email{border-left:3px solid var(--accent)}
.kb-body{background:var(--bg)}
.kb-wrap{max-width:760px;margin:0 auto;padding-inline:16px}
.kb-top{background:var(--surface);border-bottom:1px solid var(--line)}
.kb-top .kb-wrap{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-block:14px;flex-wrap:wrap}
.kb-brand{font-weight:750;font-size:18px;color:var(--accent);text-decoration:none}
.kb-search input{min-width:240px}
.kb-main{padding-block:28px 40px}
.kb-intro{font-size:16px;color:var(--muted);max-width:65ch}
.kb-crumb{font-size:13px;color:var(--muted);margin:0 0 6px}
.kb-article h1{font-size:28px}
.kb-steps{padding-left:22px;display:grid;gap:18px;margin:22px 0}
.kb-steps li{padding-left:6px}
.kb-steps h2{font-size:17px;margin:0 0 4px}
.kb-steps p{margin:0;font-size:15px;line-height:1.6;max-width:65ch}
.kb-still{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:14px 18px;margin:24px 0}
.kb-still h2{font-size:16px;margin:0 0 4px}
.kb-still p{margin:0}
.kb-list{list-style:none;padding:0;display:grid;gap:10px}
.kb-list li{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:12px 16px;display:grid;gap:2px}
.kb-list a{font-weight:600;text-decoration:none}
.kb-foot{padding-block:20px 40px;color:var(--muted);font-size:13px}
.ai-panel dl{margin:0}
.timeline .ev-email_out{border-left:3px solid var(--ok)}
.inline-select{width:auto !important;padding:6px 8px}
.nav .count.review{background:var(--warn)}

.shot{max-width:100%;border:1px solid var(--line);border-radius:7px;margin-top:6px}
.meter{display:inline-block;width:60px;height:6px;background:var(--surface-2);border-radius:3px;vertical-align:middle;overflow:hidden}.meter>span{display:block;height:100%;background:var(--ok)}.meter.low>span{background:var(--bad)}

/* Assistant chat */
.chat{display:flex;flex-direction:column;gap:10px;margin-bottom:14px;max-height:60vh;overflow-y:auto}
.chat-row{display:flex}
.chat-row.me{justify-content:flex-end}
.chat-bubble{max-width:80%;padding:9px 13px;border-radius:14px;white-space:pre-wrap;line-height:1.45;font-size:14px}
.chat-row.ai .chat-bubble{background:var(--surface-2);color:var(--fg);border-bottom-left-radius:4px}
.chat-row.me .chat-bubble{background:var(--accent);color:var(--accent-fg);border-bottom-right-radius:4px}
.chat-input{display:flex;gap:8px;align-items:flex-end}
.chat-input textarea{flex:1;resize:vertical;font:inherit;padding:9px 12px;border-radius:10px;border:1px solid var(--line);background:var(--surface);color:var(--fg)}

/* Dashboard */
:root{--c1:#0f6e7a;--c2:#3c55b0;--c3:#a15c00;--c4:#7b4ea8;--c5:#1f7a4d;--c6:#b4232a}
@media (prefers-color-scheme:dark){:root{--c1:#4fb8c4;--c2:#8fa4f0;--c3:#f0b04f;--c4:#c3a0e0;--c5:#5cc98f;--c6:#f07479}}
.stat .v .of{font-size:16px;color:var(--muted);font-weight:600}
.chart-split{display:flex;gap:22px;align-items:center;flex-wrap:wrap}
.donut-wrap{flex:none}
.donut{width:150px;height:150px;display:block}
.donut-num{font-size:26px;font-weight:750;fill:var(--fg)}
.donut-cap{font-size:11px;fill:var(--muted);letter-spacing:.04em}
.legend{list-style:none;margin:0;padding:0;display:grid;gap:8px;flex:1;min-width:170px}
.legend li{display:flex;align-items:center;gap:9px;font-size:13px}
.swatch{width:11px;height:11px;border-radius:3px;flex:none;background:var(--muted)}
.swatch[data-c="c1"]{background:var(--c1)}.swatch[data-c="c2"]{background:var(--c2)}.swatch[data-c="c3"]{background:var(--c3)}
.swatch[data-c="c4"]{background:var(--c4)}.swatch[data-c="c5"]{background:var(--c5)}.swatch[data-c="c6"]{background:var(--c6)}
.lg-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.lg-n{font-variant-numeric:tabular-nums;font-weight:650}
.lg-pct{color:var(--muted);width:3em;text-align:right;font-variant-numeric:tabular-nums}
.hbar-row{display:flex;align-items:center;gap:10px;margin:7px 0}
.hbar-label{width:40%;max-width:175px;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hbar{flex:1;height:9px;background:var(--surface-2);border-radius:5px;overflow:hidden;min-width:0}
.hbar>i{display:block;height:100%;border-radius:5px;background:var(--accent)}
.hbar>i[data-c="c1"]{background:var(--c1)}.hbar>i[data-c="c2"]{background:var(--c2)}.hbar>i[data-c="accent"]{background:var(--accent)}
.hbar-val{width:2.6em;text-align:right;font-variant-numeric:tabular-nums;font-weight:650;font-size:13px}
.bar-group-label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:16px 0 6px;font-weight:600}
.bar-group-label:first-child{margin-top:0}
td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}
.dash-foot{margin-top:20px}
.sec-panel .seclist{list-style:none;margin:12px 0 0;padding:0;display:grid;grid-template-columns:1fr 1fr;gap:0 24px}
.sec-kind{font-size:10px;font-weight:600;vertical-align:middle}
.sec-item{display:flex;gap:10px;align-items:flex-start;padding:10px 2px;border-top:1px solid var(--line)}
.sec-item:nth-child(1),.sec-item:nth-child(2){border-top:0}
.sec-mark{flex:none;width:20px;height:20px;border-radius:99px;display:grid;place-items:center;font-size:12px;font-weight:800;margin-top:1px}
.sec-item.ok .sec-mark{background:var(--ok-soft);color:var(--ok)}
.sec-item.warn .sec-mark{background:var(--warn-soft);color:var(--warn)}
.sec-text{display:flex;flex-direction:column;gap:2px;min-width:0}
.sec-title{font-weight:600;font-size:13.5px}
.sec-detail{line-height:1.4}
@media (max-width:760px){.sec-panel .seclist{grid-template-columns:1fr}.sec-item:nth-child(2){border-top:1px solid var(--line)}}
.pill.auto{background:var(--accent-soft);color:var(--accent)}
.pill.auto::before{content:"↻ ";font-weight:700}
.nav .count.warn{background:var(--warn)}
.nav .count.muted{background:var(--rail-2);color:var(--rail-fg)}
.nav .count.auto{background:var(--accent);color:var(--accent-fg)}
.nav.sub .count{font-size:10.5px}
.ticket-bands{display:flex;flex-direction:column;gap:0;margin:1px 0 5px}
.bandgrid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-bottom:6px}
.band{display:flex;flex-direction:column;gap:3px;padding:12px 13px;border:1px solid var(--line);border-radius:var(--radius);
      text-decoration:none;color:var(--fg);background:var(--surface);box-shadow:var(--shadow)}
.band:hover{border-color:var(--accent)}
.band .bn{font-size:22px;font-weight:750;font-variant-numeric:tabular-nums;letter-spacing:-.02em}
.band .bl{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.band.band-auto{background:var(--accent-soft)}
.band.band-auto .bn{color:var(--accent)}
.band.band-high .bn{color:var(--bad)}
.band-note{margin:0 0 4px}
@media (max-width:520px){.bandgrid{grid-template-columns:repeat(2,minmax(0,1fr))}}
.ignore-flag{display:inline-flex;gap:5px;align-items:center;margin-top:5px;color:var(--muted)}

/* ---- Website: AI blog ideas ---- */
.banner{border-radius:10px;padding:10px 14px;margin:0 0 16px;font-size:14px;border:1px solid var(--line);background:var(--surface)}
.banner.warn{background:var(--warn-soft);border-color:var(--warn);color:var(--warn)}
.banner.ok{background:var(--ok-soft);border-color:var(--ok);color:var(--ok)}
.ai-ideas{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.idealist{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.idealist>li{display:flex;gap:14px;align-items:flex-start;justify-content:space-between;padding:14px;border:1px solid var(--line);border-radius:10px;background:var(--bg);flex-wrap:wrap}
.idea-main{flex:1;min-width:220px;display:flex;flex-direction:column;gap:6px}
.idea-main h3{margin:0;font-size:15px}
.idea-main .pill{align-self:flex-start}
.idea-main p{margin:0}
.idea-actions{display:flex;gap:8px;flex-shrink:0}
.btn.ghost{background:transparent;border:1px solid var(--line);color:var(--muted)}
.btn.ghost:hover{background:var(--surface-2)}
.btn.busy,button[data-busy]:disabled{opacity:.7;cursor:progress}

.checkline{display:flex;align-items:flex-start;gap:8px;font-weight:400;cursor:pointer}
.checkline input{margin-top:3px}

.bandtable{width:100%;max-width:420px;border-collapse:collapse}
.bandtable th{text-align:left;font-size:12px;color:var(--muted);font-weight:600;padding:2px 8px 6px}
.bandtable td{padding:3px 8px 3px 0}
.bandtable input{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px}

/* ---- Compliance report (per-customer, print-to-PDF) ---- */
.report{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:30px 34px;max-width:900px;box-shadow:var(--shadow);margin-top:14px}
.report-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;border-bottom:2px solid var(--accent);padding-bottom:14px;flex-wrap:wrap}
.report-brand{font-weight:800;font-size:20px;color:var(--accent);letter-spacing:-.01em}
.report-sub{font-size:13px;color:var(--muted);margin-top:2px}
.report-meta{text-align:right;font-size:12.5px;color:var(--muted);line-height:1.6}
.report-meta b{color:var(--fg);font-size:14px}
.report-intro{font-size:13px;color:var(--muted);line-height:1.55;margin:16px 0 4px}
.report-h{font-size:15px;margin:26px 0 10px;padding-bottom:5px;border-bottom:1px solid var(--line)}
.report-h .muted{font-weight:400}
.posture-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(135px,1fr));gap:10px;margin:12px 0}
.ptile{border:1px solid var(--line);border-radius:10px;padding:11px 13px}
.ptile .k{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
.ptile .v{font-size:22px;font-weight:700;font-variant-numeric:tabular-nums;margin-top:3px}
.ptile .v small{font-size:13px;color:var(--muted);font-weight:500}
.ptile.ok .v{color:var(--ok)} .ptile.warn .v{color:var(--warn)} .ptile.bad .v{color:var(--bad)}
.report table{width:100%;border-collapse:collapse;font-size:12px;margin-top:6px}
.report th,.report td{text-align:left;padding:6px 8px;border-bottom:1px solid var(--line);white-space:nowrap}
.report th{font-size:10px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
.report td.wrap,.report th.wrap{white-space:normal}
.report .mono{font-variant-numeric:tabular-nums}
.ctrl-map td:nth-child(2){color:var(--muted);font-size:11px}
.report-foot{margin-top:28px;padding-top:12px;border-top:1px solid var(--line);font-size:11px;color:var(--muted);text-align:center}
.tick-ok{color:var(--ok);font-weight:700} .tick-no{color:var(--bad);font-weight:700} .tick-un{color:var(--muted)}

@media print{
  .rail,.no-print,.topbar{display:none!important}
  .app{display:block}
  main{padding:0!important}
  body{background:#fff}
  .report{border:0;box-shadow:none;border-radius:0;max-width:none;padding:0;margin:0}
  .report-h,.ptile,.report-head{break-inside:avoid}
  .report tr{break-inside:avoid}
  .report thead{display:table-header-group}
  a[href]{color:inherit;text-decoration:none}
}

/* KEV report */
.kev-sec{font-size:17px;margin:26px 0 10px}
.kev-prod{font-size:14px}
.kev-sum{cursor:pointer}
.kev-gap{margin-top:18px}

/* Global search: box at the top of the rail (focus with "/" or Ctrl+K) and the /search results page. */
.rail-search{position:relative;margin:0 0 10px}
.rail-search input{width:100%;background:var(--rail-2);border:1px solid var(--rail-line);color:#fff;border-radius:8px;padding:8px 30px 8px 11px;font-size:13px}
.rail-search input::placeholder{color:var(--rail-faint)}
.rail-search input:focus{outline:2px solid var(--accent);outline-offset:0;border-color:var(--accent)}
.rail-kbd{position:absolute;right:8px;top:50%;transform:translateY(-50%);pointer-events:none;color:var(--rail-faint);border:1px solid var(--rail-line);background:transparent}
kbd{font-family:var(--font-mono);font-size:11px;line-height:1;padding:2px 5px;border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;background:var(--surface-2)}
.rail-search input:focus+.rail-kbd{display:none}
.search-page-form{display:flex;gap:8px;margin:0 0 16px;max-width:640px}
.search-page-form input[type=search]{flex:1;border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:10px 12px;font-size:15px}
.search-results{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px;align-items:start}
.search-results .panel{margin:0}
.search-list{list-style:none;margin:0;padding:6px}
.search-list a{display:flex;flex-direction:column;gap:2px;padding:8px 10px;border-radius:8px;text-decoration:none;color:var(--fg)}
.search-list a:hover,.search-list a:focus{background:var(--surface-2)}
.search-list .t{font-weight:600}
@media (max-width:760px){
  .rail-search{margin:0 8px 0 0;flex:0 0 140px}
  .rail-kbd{display:none}
  .search-results{grid-template-columns:1fr}
}

/* ICUK tab summary: each card jumps to its section below. */
a.stat{text-decoration:none;color:var(--fg)}
a.stat:hover,a.stat:focus-visible{border-color:var(--accent)}
.stat.warn .v{color:var(--warn)}

/* ---- Monthly activity report: graphical ---- */
.act-head{border-bottom:3px solid var(--accent)}
.act-period{font-size:16px;font-weight:800;color:var(--accent);letter-spacing:-.01em}
.act-sub{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin:18px 0 8px;font-weight:700}
/* KPI cards */
.act-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:16px 0 4px}
.act-kpis.small{grid-template-columns:repeat(3,1fr);max-width:560px}
.act-kpi{position:relative;border:1px solid var(--line);border-radius:12px;padding:16px 16px 14px;overflow:hidden;background:var(--surface)}
.act-kpi::before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;background:var(--kc,#64748b);-webkit-print-color-adjust:exact;print-color-adjust:exact}
.act-kpi .ic{position:absolute;top:13px;right:13px;width:26px;height:26px;opacity:.9;color:var(--kc,#64748b)}
.act-kpi .ic svg{width:26px;height:26px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.act-kpi .n{font-size:30px;font-weight:800;line-height:1;letter-spacing:-.02em;color:var(--fg);font-variant-numeric:tabular-nums}
.act-kpi .n small{font-size:15px;color:var(--muted);font-weight:600}
.act-kpi .l{font-size:11.5px;color:var(--muted);margin-top:6px;line-height:1.3}
.act-kpi.k-blue{--kc:#2f6fed} .act-kpi.k-green{--kc:#1f9d57} .act-kpi.k-teal{--kc:#0f9aa8} .act-kpi.k-slate{--kc:#64748b}
/* Support: ring + ministats */
.act-support{display:grid;grid-template-columns:200px 1fr;gap:20px;align-items:center;margin:10px 0 4px}
.act-ring-card{text-align:center}
.act-ring{width:128px;height:128px;display:block;margin:0 auto}
.act-ring .ring-bg{fill:none;stroke:var(--surface-2);stroke-width:12}
.act-ring .ring-fg{fill:none;stroke:var(--accent);stroke-width:12;stroke-linecap:round;-webkit-print-color-adjust:exact;print-color-adjust:exact}
.act-ring .ring-pct{fill:var(--fg);font-size:26px;font-weight:800;text-anchor:middle;font-variant-numeric:tabular-nums}
.act-ring .ring-lbl{fill:var(--muted);font-size:11px;text-anchor:middle;text-transform:uppercase;letter-spacing:.08em}
.act-ring-cap{font-size:11.5px;color:var(--muted);margin-top:8px;max-width:190px;margin-inline:auto;line-height:1.4}
.act-support-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.act-ministat{border:1px solid var(--line);border-radius:10px;padding:12px;text-align:center}
.act-ministat .v{font-size:24px;font-weight:800;color:var(--fg);font-variant-numeric:tabular-nums;line-height:1}
.act-ministat .v small{font-size:13px;color:var(--muted);font-weight:600}
.act-ministat .k{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-top:6px}
.act-ministat.warn .v{color:var(--warn)}
/* Column chart (tickets per day) */
.act-col{display:flex;align-items:flex-end;gap:2px;height:84px;padding:6px 2px 0;border-bottom:1px solid var(--line)}
.act-col .col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;position:relative}
.act-col .bar{width:72%;min-height:1px;background:var(--accent);border-radius:2px 2px 0 0;-webkit-print-color-adjust:exact;print-color-adjust:exact}
.act-col .dl{position:absolute;bottom:-15px;font-size:8.5px;color:var(--muted)}
/* Horizontal bars (sources, fixes) */
.act-bars{display:grid;gap:7px;margin:6px 0}
.act-bars .row{display:grid;grid-template-columns:130px 1fr 34px;align-items:center;gap:10px}
.act-bars.wide .row{grid-template-columns:260px 1fr 34px}
.act-bars .lab{font-size:11.5px;color:var(--fg);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.act-bars .track{height:14px;background:var(--surface-2);border-radius:7px;overflow:hidden}
.act-bars .fill{display:block;height:100%;border-radius:7px;-webkit-print-color-adjust:exact;print-color-adjust:exact}
.act-bars .f-src{background:#2f6fed}
.act-bars .f-fix{background:linear-gradient(90deg,var(--accent),#0f9aa8)}
.act-bars .f-mal{background:linear-gradient(90deg,#d97706,#f59e0b)}
.act-kpi.k-amber{--kc:#d97706}
.act-bars .val{font-size:12px;font-weight:700;text-align:right;font-variant-numeric:tabular-nums;color:var(--fg)}
@media print{
  .act-kpis,.act-support-stats{grid-template-columns:repeat(4,1fr)}
  .act-kpi,.act-ministat,.act-support,.act-col,.act-bars .row{break-inside:avoid}
  /* Safeguard: a dark-mode browser must still print the report dark-on-white. Pin the
     report to the light palette and force colours to print. */
  .report{
    --bg:#f3f5f6; --surface:#ffffff; --surface-2:#eaeef0; --line:#d9dfe2;
    --fg:#16222a; --muted:#5b6b75; --accent:#0f6e7a; --accent-soft:#d9eef0; --accent-fg:#ffffff;
    --ok:#1f7a4d; --ok-soft:#dcf1e5; --warn:#a15c00; --warn-soft:#fbecd3; --bad:#b4232a; --bad-soft:#f8dcdd;
    background:#fff;color:var(--fg);-webkit-print-color-adjust:exact;print-color-adjust:exact
  }
  .report *{-webkit-print-color-adjust:exact;print-color-adjust:exact}
}